The experts at TrustFlow Digital Solutions, Inc. (formerly EDM Americas) leverage digitization to accelerate business processes and automate workflows. We become a trusted, long-term partner to organizations that must stay compliant, competitive and agile in an ever-changing environment.
As a business process outsourcing partner, we help clients transform middle office processes such as mailrooms, backfile scanning and outbound customer communications (print, mail and digital) into efficient processes while mitigating risk. Our clients harness the power of real-time data, reporting and business insights to make informed, forward-looking decisions that positively impact the bottom line.
The TrustFlow Digital Solutions teams in Moosic, PA, Millville, NJ, West Des Moines, IA and Cincinnati, OH drive excellence within our business. Health and safety is a cultural priority embedded in all processes, facilities and workflows, and we have remained an essential service provider through even the most challenging of times. We provide a safe, inclusive environment where everyone is encouraged to create a vision, ‘bring others along’ and deliver their best daily.
Our team does what they say they will do when they say they will do it, with true accountability and ownership for all divisions of the business. We continue to invest in understanding and analyzing our market dynamics, and TrustFlow Digital Solutions is positioned for a continued, sustainable and profitable future.
Jimmy is a highly accomplished global finance and operational executive with a proven record of achievement maximizing revenue growth, cash flow and right sizing businesses for profitable and sustainable growth in highly competitive markets. His broad industry experience includes financial and operational leadership of Fortune 1000 global corporations, private equity backed businesses and start-up organizations. Jimmy is an avid distance-runner who resides in Missouri with his wife and multiple rescue dogs.
President and CEO
Sherri has been growing her career in operations for decades. As Vice President, Operations, she oversees TrustFlow Digital Solutions' operations, facilities and service delivery, and is acutely focused on ensuring the team’s health, safety, and well-being.
Her deep knowledge of the information technology and print services industries makes her an invaluable resource for our clients. Before coming to TrustFlow Digital Solutions, Sherri served as Prudential Financial’s Manager of Print and Mail in Millville, NJ.
Vice President, Operations
Antony joined TrustFlow Digital Solutions in 2015 as its Director of Professional Services and was promoted to Vice President, Professional Services and IT Infrastructure in 2022. He brings a wealth of technical expertise in enterprise software, business process improvement, enterprise content management and business analysis. Antony is a frequent face on exploratory calls with new clients and is always striving to bring the right solution to solve each client's specific challenges.
Vice President, Professional Services and IT Infrastructure
As TrustFlow Digital Solutions' corporate controller, Donna manages a robust finance team and oversees all reporting, forecasting, revenues and payroll. She handles financial statements and analysis, and identifies departmental opportunities for efficiencies and growth. Donna has been making big impacts since she joined the TrustFlow Digital Solutions team.
Anita brings decades of experience to her role as Senior Director, Compliance, Governance and Risk. She’s immersed in work with highly regulated environments in the Public, Private and Government sectors across the globe, and also administers TrustFlow Digital Solutions' Designated 3rd Party (D3P) service to satisfy an essential compliance requirement of SEC Rule 17a-4. Anita ensures TrustFlow Digital Solutions maintains HIPAA, SOC2 and ISO certifications at all facilities.
Senior Director, Compliance, Governance and Risk
Bill leads TrustFlow Digital Solutions' continuous improvement initiatives and oversees the quality management system. He manages critical vendor relationships with off-shore partners as well as the company’s yearly ISO 9001:2015 certification effort. Bill enjoys digging into the various, unique situations presented by clients to find actionable solutions. He is a certified Sr. Internal Lead Auditor with a degree in industrial engineering and management science from Penn State University Park.
Senior Director, Quality and Service Improvement
TrustFlow Digital Solutions, Inc. originated in 1982 in Scranton, PA (as Diversified Technologies) to provide box file storage and retrieval services to companies in the Northeast United States. In the mid-80s, we expanded our presence nationwide and signed up one of our first key customers who is still partnered with TrustFlow Digital Solutions to this day.
Through acquisitions, service line expansions and partnerships with strategic, long-term clients, TrustFlow Digital Solutions has evolved into a focused, modern-day provider of information digitization solutions. We focus on highly regulated, high-volume transaction sectors such as insurance, healthcare and financial services.
A team of over 275 dedicated associates helps TrustFlow Digital Solutions' clients transform their critical, but non-core, business processes. We use deep transaction processing workflow experience and best-in-class technology to lower costs, drive resource efficiencies, maintain security, ensure compliance and improve outcomes for our customers.
From 2013 to 2021, TrustFlow Digital Solutions operated as EDM Americas (a sub-brand of the former EDM Group, based in the UK). The rebrand to TrustFlow Digital Solutions in May of 2022 was an exciting opportunity to further stake our position in the US market and align our brand with the value we bring to clients each day.
TrustFlow Digital Solutions is a privately-owned US-based company with headquarters in Moosic, PA. Operational and service delivery locations include Moosic, PA, Millville, NJ, West Des Moines, IA and Cincinnati, OH.
We serve some of the most well-respected and recognized brands in the global insurance sector, as well as blue-chip financial services accounts. While certain industries have been historically slow to adapt to change, disruptive forces – such as consumer preferences for more digital workflows and communication and the pandemic-driven demand for remote working conditions — will significantly impact the markets.
Key ingredients to delivering continued customer service excellence over the past 40 years include elevating talent into key roles, quality operational and governance processes, and laser-like focus on what is truly important. TrustFlow Digital Solutions' leadership team brings over 50 years of collective experience delivering outsourced business process solutions supported by innovative technology.
Our relationship-focused approach impacts everything we do, and we remain squarely focused on delivering solutions to support our clients' success. TrustFlow Digital Solutions' flat organizational structure ensures our leadership, customer-facing teams and clients are closely aligned. We strive to build long-standing, mutually trusting relationships and guide our clients through all phases of their digital transformation journey.
Are you researching ways to solve a specific challenge? Or, do you already know what you need and want to understand the time and resource investment to get it done? Request a call back from one of our experts, and we will be in touch within 1-2 business days.
Our Cultural Drivers
TRUST: We will work to earn the trust and respect of our staff, clients and partners each and every day
RESTLESS DISCONTENT: We will never stop looking to improve our service and innovation to deliver higher value solutions
UNWAVERING FOCUS: on what is important
SERVICE EXCELLENCE: to our clients drives everything we do
TAKING ACCOUNTABILITY AND RESPONSIBILITY: for all of our actions and decisions