About TrustFlow Digital Solutions

The experts at TrustFlow Digital Solutions, Inc. help clients incorporate digitization to accelerate business processes, reduce risk, and automate workflows. We become a trusted, long-term partner to organizations that must stay compliant, competitive, and agile in an ever-changing environment.

As a business process outsourcing partner, we focus on transforming back office and middle office processes such as mailrooms, archive scanning, and outbound customer communications (print, mail, and digital). Our clients harness the power of real-time data, reporting, and business insights to make informed, forward-looking decisions that positively impact the bottom line.

TrustFlow Digital Solutions locations include Moosic, PA, Millville, NJ, West Des Moines, IA, and Cincinnati, OH. Health, safety, and security are cultural priorities embedded in all facilities and workflows, and we have remained an essential service provider through even the most challenging of times. We provide a safe, inclusive environment where everyone is encouraged to create a vision, ‘bring others along,’ and deliver their best daily. 

Our team does what they say they will do when they say they will do it, with true accountability and ownership for all divisions of the business. We continue to invest in analyzing our market dynamics and understanding how our solutions can evolve to address our clients' most pressing challenges.

In 2022, we celebrated our 40th year in business. TrustFlow Digital Solutions continues to position itself for a sustainable, long-term future as a business process outsourcing partner of choice for clients in highly-regulated industries.

We are growing and hiring! Click to visit TrustFlow Digital Solutions' Careers page and browse open positions at our various locations. 

TrustFlow Digital Solutions' Leadership Team

 

TrustFlow Digital Solutions' History

TrustFlow Digital Solutions, Inc. originated in 1982 in Scranton, PA (as Diversified Technologies) to provide box file storage and retrieval services to companies in the Northeast United States. In the mid-80s, we expanded our presence nationwide and signed up one of our first key customers, who is still partnered with TrustFlow Digital Solutions to this day.

Through acquisitions, service line expansions, and partnerships with strategic, long-term clients, TrustFlow Digital Solutions has evolved into a focused, modern-day provider of information digitization solutions. We focus on highly regulated, high-volume transaction sectors such as insurance, healthcare, and financial services.

A team of over 275 dedicated associates helps TrustFlow Digital Solutions' clients transform their critical, but non-core, business processes. We use deep transaction processing workflow experience and best-in-class technology to lower costs, drive resource efficiencies, maintain security, ensure compliance, and improve outcomes for our customers.

From 2013 to 2021, TrustFlow Digital Solutions operated as EDM Americas (a sub-brand of the former EDM Group, based in the UK). The rebrand to TrustFlow Digital Solutions in May of 2022 was an exciting opportunity to further stake our position in the US market and align our brand with the value we bring to clients each day.

TrustFlow Digital Solutions is a privately-owned US-based company with headquarters in Moosic, PA. Operational and service delivery locations include Moosic, PA, Millville, NJ, West Des Moines, IA, and, Cincinnati, OH.

We serve some of the most well-respected and recognized brands in the global insurance sector, as well as blue-chip financial services accounts. While certain industries have been historically slow to adapt to change, disruptive forces – such as consumer preferences for more digital workflows and communication and the pandemic-driven demand for remote working conditions — will significantly impact the markets.

Key ingredients to delivering continued customer service excellence over the past 40 years include elevating talent into key roles, quality operational and governance processes, and laser-like focus on what is truly important. TrustFlow Digital Solutions' leadership team brings over 50 years of collective experience delivering outsourced business process solutions supported by innovative technology.

Our relationship-focused approach impacts everything we do, and we remain squarely focused on delivering solutions to support our clients' success. TrustFlow Digital Solutions' flat organizational structure ensures that our leadership, customer-facing teams, and clients are closely aligned. We strive to build long-standing, mutually trusting relationships and guide our clients through all phases of their digital transformation journey. 

 


 

Are you researching ways to solve a specific challenge? Or, do you already know what you need and want to understand the time and resource investment to get it done? Request a call back from one of our experts, and we will be in touch within 1-2 business days.

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Our Cultural Drivers

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TRUST: We will work to earn the trust and respect of our staff, clients and partners each and every day

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RESTLESS DISCONTENT: We will never stop looking to improve our service and innovation to deliver higher value solutions

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UNWAVERING FOCUS: on what is important

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SERVICE EXCELLENCE: to our clients drives everything we do

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TAKING ACCOUNTABILITY AND RESPONSIBILITY: for all of our actions and decisions

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